Privacy Policy
Prairie Road Shuttle | Privacy Policy
Effective Date: February 10, 2025
At Prairie Road Shuttle ("PRS", "we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect personal information to provide better services and improve our offerings. This may include:
1.1 Personal Information You Provide:
- Name, email address, phone number, and mailing address.
- Booking and payment information.
- Information shared via contact forms, emails, or Messenger chats.
1.2 Automatically Collected Information:
- IP address, browser type, and operating system.
- Website usage data (e.g., pages visited, time spent on the site) through cookies and analytics tools.
2. How We Use Your Information
- Provide and manage our transportation services.
- Communicate with you regarding bookings, inquiries, and customer support.
- Send updates, promotional offers, and important notifications (only with your consent).
- Improve our website and services by analyzing user behavior.
3. Sharing of Information
We do not sell your personal information. However, we may share your information in the following cases:
3.1 Service Providers:
We may share your information with third-party service providers, such as payment processors and booking management platforms, to facilitate service delivery.
3.2 Legal Requirements:
We may disclose your information if required by law or to protect the rights, safety, and property of Prairie Road Shuttle, our customers, or others.
3.3 Business Transfers:
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is foolproof, and we cannot guarantee the complete security of your data.
5. Your Rights and Choices
- Access and update your personal information.
- Request the deletion of your data, subject to legal and business requirements.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us at book@prairieroadshuttle.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware that we have collected information from a child under 13, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Payment Options and Terms
We accept the following payment methods:
- Credit and Debit Cards (processed securely via Square)
- E-Transfers (details provided upon booking confirmation)
- Cash Payments (for select trips by prior arrangement)
Payments must be made before or at the time of service unless otherwise agreed upon. For clients booking long-distance or special trips, a deposit may be required to secure the booking.
11. Cancellation and Refund Policy
We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and drivers.
11.1 Cancellations:
- Cancellations made at least 24 hours before the scheduled trip will be fully refunded (if applicable).
- Cancellations made less than 24 hours before the trip or no-shows may be charged the full trip amount.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Prairie Road Shuttle
Email: book@prairieroadshuttle.com
Phone: 431-345-0314